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Fodly Support
Questions about a scan, trouble signing in, or an idea that would make Fodly better? Send us a note.
Email Fodly SupportContact: noah@xfoundry.ai
Frequently asked questions
Why can’t I sign in?
Confirm that you have an internet connection and try the same Apple, Google, or email method you used to create the account. If email verification is required, check your spam or junk folder. If the problem continues, email support and describe the message shown in the app.
Why does a meal scan look inaccurate?
Photo analysis is an estimate. Use good lighting, keep the entire plate in frame, and photograph sauces or packaged ingredients clearly. Ingredients hidden inside a dish may not be visible. You can report an incorrect result from Settings → Send feedback.
How do the five free scans work?
Standard accounts receive five meal scans per daily allowance window. Your remaining allowance appears in Profile. If it is temporarily unavailable, check your connection and try again.
How do I delete a scan?
Open History, then swipe a scan entry or use its available delete action. Scan photos and results in History are stored locally on your device.
How do I delete my account?
In Fodly, open Settings → Profile → Manage profile & sign-in methods → Security → Delete account. Follow the confirmation steps shown. If you cannot access your account, email support for assistance.
Is Fodly medical advice?
No. Fodly provides general educational information and automated estimates. FODMAP tolerance is individual. Consult a qualified healthcare professional or registered dietitian for diagnosis, treatment, or a personalized elimination and reintroduction plan.
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